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Consulting

Consulting tasks are ad hoc user requests that occur when a user problem is referred to a GeoCentre staff. These are more informal and unstructured than formal projects, however, consultation requests received by GeoCentre staff are logged with pertinent information and retained for future reference. Most consulting inquiries should be resolved at the Help Desk. The person assigned the task will resolve the consulting issue or refer it to an appropriate functional expert. If the consultant is working on a higher priority task, he will document the problem (letting the caller know when to expect a reply), research it and reply later. The Service Bureau must be kept abreast of all consulting requests that require more than 40 hours to resolve.